Case Studies
Geely + Pinoy Assistants
Challenge:
When Geely rolled out its latest line-up of vehicles, they needed two things fast: post-purchase owner surveys and a rock-solid after-sales support desk. Instead of buying new software or running weeks of training, they simply plugged us in.
What we delivered
• 24/7 survey calls and SMS follow-ups to every new owner—completed within 48 hours of delivery.
• A fully staffed customer-support hotline and live-chat team—white-labelled under Geely’s brand.
• Zero capital spend on tech platforms (we supplied the diallers, CRM and QA dashboards).
• Zero training budget (our agents already spoke automotive after-care fluently).
Result
Geely captured real-time owner feedback, slashed complaint response time, and saved tens of thousands in deployment and training costs—all without adding a single in-house headcount.
ALDI + Pinoy Assistants
Challenge:
ALDI needed a single, scalable support layer for three continents—without expanding payroll or adding new tech. They tapped Pinoy Assistants.
What we delivered
• 24/7 multilingual hotline and chat for electronics “how-to” questions across US, UK and AU stores.
• Real-time warranty tracking, shipping status and replacement coordination—cut average case time from 72 hours to 24.
• White-labelled escalation desk that routes customers to the right repair center or branch—no extra hires, no missed follow-ups.
Result
ALDI customers get faster answers, ALDI HQ saves on staffing and logistics, and product issues are resolved before they ever hit social media.
Exchequer + Pinoy Assistants
Challenge:
Exchequer needed rapid revenue growth and stronger client loyalty without ballooning overhead.
What we delivered
• A fully white-labelled sales engine that added 47 % to topline revenue—and keeps climbing with every new rep we onboard.
• Dedicated negotiators and account managers who raised client-retention rates by more than 80 % through faster follow-ups, sharper proposals, and round-the-clock relationship care.
• Zero recruitment, training, or tech spend—Exchequer simply scaled the team on demand.
Result
More closed deals, stickier clients, and a sales force that feels like an in-house unit—minus the HR headaches.
That’s Great News+ Pinoy Assistants
Challenge:
That’s Great News needed rock-solid HR footing for its growing media team—without the red tape.
What we delivered
• Full Employer-of-Record service—contracts, payroll, taxes, statutory benefits off all their 300+ employees.
• Overnight switch from consultants to locally employed staff, unlocking health, social-security, and leave benefits.
• Result: 100 % compliance, zero paperwork for HQ, and a visibly happier, more secure workforce.
Result
Team morale up, retention steady, and That’s Great News can focus on headlines, not HR headaches.
A Jewelry Designing Company + Pinoy Assistants
Challenge:
A fast-growing U.S./Canada jewelry brand needed more than a helpline—it needed an end-to-end partner.
What we delivered
• Phase 1: 24/7 customer service for North-American buyers—first-call resolution up 38 % in 90 days.
• Phase 2: Embedded our CAD-trained designers into their creative team; three seasonal collections launched with zero in-house hires.
• Phase 3: Now in advanced talks to relocate their entire manufacturing and assembly line to the Philippines—cutting lead times by 40 % and landing costs by 25 %.
Result
Customer loyalty strengthened, design cycles accelerated, and a seamless path from sketch to shipped box—without adding a single stateside headcount.
A Digital Consulting Company + Pinoy Assistants
Challenge:
Digital Consulting Company needed a single partner that could flex from code to conversation—without hiring three separate teams.
What we delivered
• Phase 1: Full white-label web-development squad that built and launched dozens of Digital Consulting Company’s client sites—on brand, on time, on budget.
• Phase 2: Plug-and-play social-media managers who doubled followers and tripled engagement for Digital Consulting Company’s clients—again, under their name only.
• Phase 3: 24/7 live-agent customer service that now handles chat, email and voice for Digital Consulting Company’s clients who wanted a real human on the line.
Result
Digital Consulting Company expanded its service menu overnight, kept every client in-house, and still looks like a full-stack digital powerhouse.